在线词典

people in business communicate in various ways： face-to-face talks， informal group discussions， seminars， conversations on the phone， writing in letters， memos， and reports. all this is referred to as verbal communication， or communication that involves use of words. nonverbal communication， on the other hand， does not rely on words， but rather on people's facial expressions， the way they dress themselves， and how long they keep a visitor waiting， etc. undoubtedly， effective communication of both types are equally important to individuals and organization as a whole， because they may exhibit an image of courtesy， friendliness， sincerity， and efficiency， which is critical to the success of individuals and organizations as well.